It's time to unleash AI driven customer success.
We help customer success teams become wildly successful with cutting edge AI capabilities that you can start using in minutes.
CSM's save 5+ hours per week.
SuccessHero is the AI-powered platform designed specifically for Customer Success Managers (CSMs). We help you streamline workflows, craft compelling value narratives, and automate playbooks - so you can focus on what truly matters: Helping your customers realise value and become ambassadors for your business.
Be proactive, not reactive.
Anticipate customer needs and take action before issues arise. Our AI-driven insights help you stay ahead and reduce churn risk.
Communicate value to stakeholders with confidence.
Easily craft compelling, value based narratives that resonate with stakeholders, ensuring your customers recognise ROI of your solutions.
Get started in minutes, see impact instantly.
No complex setup, no steep learning curve—just sign up and start using AI-powered tools to drive customer success on your next customer call.
Are you ready for AI driven customer success?
Get early access to SuccessHero and scale your impact with customers.
Lets Do This!
Designed specifically for CSM's
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Need to reduce churn & grow recurring revenue?
With SuccessHero, your CSM team will be able to…
Consistently anticipate customer needs and take action before issues arise.
Craft compelling, value based narratives that resonate with executive stakeholders, ensuring they recognise the ROI of your solutions.
Make more time for high-impact work that drives meaningful customer outcomes, and less time spent on unproven manual research.
See for yourself! Pick a date and time on this page, to schedule a 15 minute demo call and discover if SuccessHero could be a good fit for your team.
Success!
You're on the early access list and we're excited for you to be a part of this journey.Want to go to the top of the list?
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Share SuccessHero with your CSM colleagues in Slack or Teams: https://www.successhero.ai
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The team at SuccessHero has firsthand experience in what truly moves the needle for customer success. The most impactful CSMs are proactive, consultative, and able to craft compelling value narratives that drive adoption, retention, and expansion. But doing this well has traditionally required immense manual effort—digging through scattered resources, synthesizing insights, and shaping them into a story that customers can champion internally.There had to be a better way.
The challenge: Time consuming & inefficient processesBefore building SuccessHero, CSMs spent countless hours researching, pulling data from multiple sources, and manually constructing customer-facing narratives. These workflows were repetitive, inefficient, and left little time for high-impact strategic work. Many in the field faced the same challenge—spending more time wrangling information than actually guiding customers to success.With AI advancing at an unprecedented pace, the team at SuccessHero saw an opportunity: What if CSMs could be equipped with the right tools to automate the heavy lifting while elevating their strategic influence?
The solution: AI powered successSuccessHero was built to transform the way CSMs operate. By leveraging AI, the platform takes the methodologies that drive customer growth and retention and packages them into powerful, intelligent tools. This means:- Proactive customer management: AI-powered playbooks that lay the foundations for an incredible customer experience.- Smarter value communication: Automated insights that craft compelling, data-backed narratives.- More time for high-impact work: Less time spent on manual research, more time driving meaningful customer outcomes.
The future of customer success starts nowSuccessHero isn’t just about making customer success easier—it’s about making CSMs more effective, strategic, and influential in their roles. By empowering them with AI-driven guidance, the platform helps them excel in their careers, elevate their teams, and drive lasting success for their customers.Welcome to the next era of Customer Success.Get early access here
Empowering CSM's
SuccessHero is a powerful web application designed for Customer Success teams - integrating AI powered tools with structured frameworks to enhance stakeholder engagement and value communication. It provides customizable playbooks, AI powered business analysis tools and a conversational AI interface that builds tailored value narratives for your customers.
Everything in one place.
The dashboard serves as the central hub for managing all customer accounts. With intuitive navigation and direct links to every essential tool, the dashboard streamlines workflows, ensuring that everything you need is just a click away.
AI business analysis.
Our AI business analysis provides a concise, data-driven snapshot of your customers. With just one click it generates a business summary, SWOT analysis, leadership changes, financial performance, 12-month forecast, and industry insights—giving CSMs the intelligence needed for strategic, value-driven conversations.
AI stakeholder research.
Our stakeholder analysis tool leverages deep AI research to generate detailed profiles of key customer contacts. With just a few inputs, it compiles a summary, key responsibilities, success criteria for their role, and tailored engagement strategies—helping CSMs build stronger relationships and drive more impactful conversations.
Playbook builder.
Our playbooks provide structured, repeatable frameworks for key customer interactions. With 8 out-of-the-box, detailed playbooks and the ability to create custom playbooks, CSMs can standardize best practices while tailoring workflows to their needs. Each playbook can also link to internal documents and resources, ensuring teams have the right guidance at every step.
Value match conversational AI.
Value Match uses a conversational UI to generate tailored value narratives for key stakeholders. Saving hours of manual research, it creates a detailed, personalized narrative that communicates value in just a few clicks. You can also brainstorm ideas and generate related content in real-time, making it easy to craft the perfect message for any customer interaction.
Save time. Save money.
The reporting dashboard provides clear insights into the time and business costs saved by using SuccessHero. It also offers in-depth metrics, giving you a comprehensive view of key performance indicators and helping you track the impact of your efforts.
Rapid innovation.
Our roadmap feature lets users submit and vote on product feedback within the platform, ensuring development is always driven by the needs of its users. This collaborative tool helps prioritize features and improvements, giving your team a direct voice in shaping the platform’s future.
"Built by CSM's, for CSM's. We're unlocking the power of AI to help customer success teams free up more time to focus on the proactive, strategic work that wins customers over and results in contract expansion."
Andrew - Founder SuccessHero
Are you ready for AI driven customer success?
Get early access to SuccessHero and scale your impact with customers.
Privacy
IntroductionWelcome to SuccessHero ("Company," "we," "our," or "us"). SuccessHero is a trading style of Fresh Labs Digital, located at Suite 6, 65 Parkwood Road, BH5 2BQ, UK.This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our web application.By using SuccessHero, you consent to the data practices described in this Privacy Policy. If you do not agree, please refrain from using our services.
Information We CollectWe collect the following types of data:- Personal Information: Name, email, and contact details when you register for our services.- User-Generated Content: Information created using AI tools that may include publicly available data from LinkedIn (e.g., names, job titles, career history).- Payment Information: Payment details processed through Stripe https://stripe.com/gb/privacy- Analytics and Usage Data: Data about how you use our website and application, powered by Seline https://seline.so/privacy- Stored Information: Certain user data may be stored in Google Drive https://policies.google.com/privacy
How We Use Your InformationWe use your data to:- Provide and improve our services.- Communicate with you regarding updates, promotions, and support.- Generate insights based on publicly available information for customer success workflows.- Analyze website and application usage for optimization.- Process payments securely.- Store user data as necessary for business operations.
Third-Party Services and IntegrationsWe use third-party services to operate SuccessHero effectively:- Base44 hosts and powers our web application. https://base44.com/privacy-policy- MailerLite handles marketing emails. https://www.mailerlite.com/legal/privacy-policy- Stripe processes payments securely. https://stripe.com/gb/privacy- Google Drive (Privacy Policy) may be used for storing customer-related data. https://policies.google.com/privacy- Seline (Privacy Policy) powers analytics and usage tracking. https://seline.so/privacyThese third parties have their own privacy policies, and we are not responsible for their practices. Users are responsible for reviewing third-party policies.
Data Protection and SecurityWe implement appropriate security measures to protect your data, but no system is 100% secure. Users are responsible for safeguarding their credentials.
User RightsYou may request access, correction, or deletion of your personal data by contacting us at [email protected]
Business TransfersIn the event that SuccessHero or Fresh Labs Digital is acquired or merged with another business, your personal data may be transferred to the new entity. We will take steps to ensure that your data is handled in accordance with this Privacy Policy.
Changes to This Privacy PolicyWe may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of any updates.You can contact us at any time with questions about your privacy by emailing [email protected]
Last Updated:
3rd March 2025
Terms
Acceptance of TermsBy accessing or using SuccessHero, you agree to these Terms of Service. If you do not agree, do not use our services.SuccessHero is a trading style of Fresh Labs Digital, located at Suite 6, 65 Parkwood Road, BH5 2BQ, UK.
Services ProvidedSuccessHero provides AI-powered customer success tools, including playbooks and value communication solutions.
User ResponsibilitiesUsers must provide accurate information and maintain account security.Users are responsible for ensuring they have the right to use and process any third-party data within SuccessHero.Users agree to comply with all applicable laws and regulations.
AI-Generated Content and Third-Party DataOur AI tools may generate insights using publicly available data (e.g., from LinkedIn). Users are solely responsible for ensuring that any use of such data complies with privacy laws and platform policies.
Third-Party Services DisclaimerWe integrate with third-party services as outlined in our Privacy Policy. These services have their own terms and policies. We disclaim all responsibility for third-party services, and users must review their terms separately.
User-Generated and AI-Generated Content DisclaimerSuccessHero is an AI-powered tool that generates content by leveraging third-party Large Language Models (LLMs). While SuccessHero aims to provide useful and accurate information based on user queries, the content generated by the platform may not always meet the user's expectations or intentions and could include material that is inappropriate, offensive, or otherwise undesirable.By using SuccessHero, you acknowledge and agree that:- SuccessHero is not responsible for the content generated by the AI and cannot guarantee the quality, accuracy, appropriateness, or legality of any content produced. This includes but is not limited to any content that may be considered obscene, offensive, defamatory, or inappropriate in nature.- You are solely responsible for the content you request and interact with while using SuccessHero. You agree to use the platform in a lawful and appropriate manner, following all relevant guidelines and not using SuccessHero to generate or disseminate harmful, illegal, or unethical content.- SuccessHero and fresh Labs Digital will not be held liable for any damages, losses, or consequences resulting from the use of AI-generated content. This includes, but is not limited to, any claims arising from inappropriate, offensive, or unlawful content generated through the platform.You agree to use SuccessHero solely for its intended purpose and in accordance with all applicable laws, and understand that you do so at your own risk.
Payments and SubscriptionAll payments are processed through Stripe. We do not store payment details. Users must comply with their terms.
RefundsSuccessHero operates on a subscription-based model, and as such, all payments are non-refundable. By subscribing to SuccessHero, you acknowledge and agree that no refunds will be issued for any payments made, including partial months or unused service periods.You are free to cancel your subscription at any time. Cancellation will take effect at the end of your current billing cycle, and you will not be charged at the next recurring payment. Please note that access to the platform will continue until the end of the current subscription period.To cancel your subscription, please follow the cancellation process outlined in your account settings. Failure to cancel your subscription before the next billing cycle will result in the automatic renewal of your subscription.
Indemnity and Liability Disclaimer
By using SuccessHero, you agree to indemnify, defend, and hold harmless Fresh Labs Digital, its affiliates, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your use of the platform, including but not limited to any violation of these Terms of Service, infringement of third-party rights, or any other conduct arising out of your use of SuccessHero.You acknowledge and agree that you are solely responsible for any legal issues, disputes, or consequences that arise as a result of using SuccessHero, and that Fresh Labs Digital or SuccessHero shall not be held liable for any damages, whether direct, indirect, incidental, consequential, or punitive, arising from such use.Any legal issues, claims, or disputes arising from or related to your use of SuccessHero shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. You consent to the exclusive jurisdiction and venue of the courts located within England and Wales for the resolution of any disputes.
Changes to TermsWe may modify these terms at any time. Continued use of SuccessHero after updates constitutes acceptance of new terms.For any questions, contact us at [email protected]
Last Updated:
3rd March 2025